Frequently Asked Questions

Contacting Us

Ordering and My Account

Product Information

Delivery Information

Tracking Information

Other Frequently Asked Questions


Contacting Us

How do I contact Kallistra?

Please click here to see our contacts details.


Ordering and My Account

Do I need to create an account to place an order?

There is no need to create an account to view Kallistra's website. To place an order online you will need to register, it's free, quick and easy. The benefits from creating an account is that you do not have to enter all your details each time you visit our website to place an order, you can check on the progress of your order and you will be able to add additional delivery address e.g. work, home etc. and you can view your order history. In addition, you can access extended website features, including downloading our hex based rules!

How do I create an account?

You can create an account any time by clicking on the 'login/Register' link at the top of the page. and complete the form. Once registered please click on the link 'Register/Login' on the top menu of the page to then 'Login' to your account using the email address you registered and your password. If you forget your password, just click the 'Forgotten Password' link and an email will be sent so you can reset your password. Alternatively you can add items to your basket then click on the 'My Basket' link and then the 'Go to Checkout' button on the Basket page. As a New Customer you will be asked to register, click on the link to 'Register/Login' 

How can I pay for my order?

We accept Paypal online and can take Visa, Mastercard payments over the telephone . If you wish to pay by personal cheque (in Pounds Sterling only), International Money Order (in Pounds Sterling only) or UK Postal Order, please send to the Mail order address: Kallistra Ltd, PO BOX 6866, Mansfield, Nottinghamshire, NG20 0NS, GB 

Is there a minimum order?

Yes, we have a minimum order of £10.

How do I pay for my order using PayPal?

After submitting your order you will be sent a PayPal invoice from Kallistra. This process is not automated. If you log onto your Kallistra account you will be able to see the status of your order.

Can I view my order?

You can view your order status and order history by logging onto your online Kallistra account.


Product Information

Are all your metal miniatures cast in Lead Free pewter?

Yes, all our metal miniatures are cast to the highest standards using Lead Free Pewter here in the UK. Unless otherwise stated, our models are supplied unpainted and some may need assembly. Kallistra's miniatures contain small parts and are not suitable for young children.

Where can I download the Hordes & Heroes Medieval Rules and Army Lists?

Please click here to go to the Rules section, where you can download your copy of Hordes & Heroes Medieval and the Army Lists. To download the Rules and Army lists you will need to be Registered. Click here to Register


Delivery Information

How will my order be delivered?

Orders under 2kg are usually dispatched with the Royal Mail and UK customers should receive their order within 2-4 days of dispatch. European customers within 10 days;  USA, Canada and the Rest of the World within 30 days, although most orders are received within 14 days.

Orders over 2kg or oversized parcels* are dispatched by the most economic means, usually by courier.
(* The largest 'small packet rate parcel' sent using Royal Mail: 610mm x 460mm x460mm, over this is classified as and Oversized parcel and will be dispatched by the most economic means.)


Tracking your order after dispatch

Please visit the Tracking your order after dispatch page for further information.


Other Frequently Asked Questions

Do you have a retail outlet?

We do not have a retail outlet. However, we do attend many wargames shows through out the year where you can see our products' in the flesh'. Due to our ever expanding ranges, and space constraints at show venues, it is not always possible to carry the full range of our products to shows. So please, to avoid disappointment, place your specific order requirements in advance, so we can bring it along for you to collect at your convenience from the Kallistra trade stand.


Is it safe to shop online?

Our website uses best practice for our web security - you will see our URL will start with 'https'. However, as no data transmissions over the internet can be guaranteed to be 100% secure, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.


Do you have any discounts?

We have a special Hexon discount of; Buy 3 or more boxes of Hexon and receive £5 off per box!

These discounts will be applied in your shopping basket.


Note: Please be reminded that due to lighting effects and monitor's brightness/contrast settings etc, the colour tone of the website photos and the actual items may be slightly different.

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Frequently Asked Questions
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