Kallistra


TERRAIN
MINIATURES
WARGAME ACCESSORIES
HEX BASED RULES
INFORMATION PAGES

Postage & Packaging and Delivery

Delivery of your order

Some Delivery Delays due to Covid and Brexit

Covid and Brexit are continuing to affect the delivery of some overseas orders, so please be patient!

Under the current situation if you prefer your order to be tracked, then please add a message in the ‘Additional Note’ box as you proceed through the check out so this can be applied to your order, there is a small additional charge for this.

Thank you to all our customers for your support throughout these strange times.

 

Delivery of your order

Orders under 2kg are usually dispatched with the Royal Mail using their standard service.

Orders over 2kg or oversized parcels will be dispatched by the most cost effective means.

Please note, postage and packaging of Hexon Box sets is different from that of miniatures, as these are dispatched by courier, see below. Our shipping rates are calculated based on the complete weight and volume of your order. If the P&P charges are considerable lower than that calculated, the P&P will be adjusted accordingly when your order is processed.

P&P for items excluding Hexon box sets... For Hexon Box Sets click here

UK, BFPO -  at cost (Minimum £3.75)

Overseas orders under 2kg are dispatched using the Royal Mail International Small Packet Post. This is not a tracked service. If you would like your order sent using the International Tracked service please contact us when placing your order by adding a message in the 'Additional Notes' box as you proceed through the online checkout.
Overseas orders Over 2kg are dispatched using a courier, these are tracked.

Europe* :  (Minimum £5.00)
Shipping is calculated by weight and volume of package. Orders over 2kg in weight may incur slight additional courier costs. 

Rest of World, including Australia, Canada, USA and New Zealand  (Minimum £5.00)
Shipping is calculated by weight and volume of package. Orders over 2kg in weight may incur slight additional courier costs.  

Europe* :
Albaina, Armenia, Austria (EU), Azerbaijan, Azores (EU), Balearic Islands (EU), Belarus, Belgium (EU), Bosnia Herzegovina, Bulgaria (EU), Canary Islands, Corsica (EU), Croatia, Cyprus (EU), Czech Republic (EU), Denmark (EU), Estonia (EU), Faroe Islands, Finland (EU), Georgia, Germany (EU), Gibraltar (EU), Greece (EU), Greenland, Hungary (EU), Iceland, Irish Republic (EU), Italy (EU), Kazakhstan, Kosovo, Kyrgyzstan, Latvia (EU), Liechtenstein, Lithuania (EU), Luxembourg (EU), Macedonia, Madeira (EU), Malta (EU), Moldova, Monaco (EU), Montenegro, Netherlands (EU), Norway, Poland (EU), Portugal (EU), Romania (EU), Russia, San Marino, Serbia, Slovakia (EU), Slovenia (EU),  Spain (EU), Sweden (EU), Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vatican City State.

Rest of the World:
Covers all countries, not defined as being in Europe.

Australia, Belau, British Indian Ocean Territory, Christmas Island (Indian Ocean), Christmas Island (Pacific Ocean), Cocos Islands,  Cook Island, Coral Sea Island, Fiji, French Polynesia, French South Antarctic Territory, Keeling, Kiribati, Macao, Nauru Island, New Caledonia, New Zealand, New Zealand Antarctic Territory, Papua New Guinea, People's Democratic Republic of Laos, Pitcairn Island, Republic of Singapore, Solomon Islands, Tahiti, Tokelau Islands, Tonga, Tuvalu, USA, US Samoa, Western Samoa.

 

P&P for Hexon box sets and equivalent Hexon Boards

Hexon box sets are delivered by courier, FedEx, UPS, DHL or other. It is important to supply your full postal address and contact telephone number when placing an order. Why? You may need to be contacted regarding the delivery of your order. If the courier calls when you are out arrangements can be made to rearrange delivery of you parcel at your convenience. A tracking reference will be emailed to you so you can follow the progress of your order online.

 
  hexon delivery van 1 Box 2 Boxes

3 Boxes

4 Boxes

To UK mainland address £9.99 £12.99
£15.00
£15.00

Delivery to Europe:
Austria, Belgium, Channel Islands, Denmark, Finland, France, Germany, Hungary, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Mainland Spain, Sweden.
 

£20 £30 £35 £35
For delivery to USA and Canada £35 £50 £70 £80
Rest of the world Please contact us for a quote. The shopping cart calculates an estimate, this could be more or indeed less that the actual cost.  

Delivery of your Order 

We take great care to ensure that your receive your order in perfect condition. All our products are carefully inspected, and carefully packaged to ensure you receive then in excellent condition. Orders under 2kg are usually dispatched with the Royal Mail. Orders over 2kg are usually dispatched by courier.

We pride ourselves with delivering a fast and efficient delivery service to all our customers.
Most orders for which all items are in stock are usually dispatched from Kallistra within 5 working days of receiving cleared funds, subject to delays resulting from holidays,illness or preparations for wargames shows.

For overseas delivery of Kallistra products you may be subject to import duties and taxes, these are payable upon receipt of the goods. Any additional charges for customs clearance must be covered by you. Please contact your local customs office for more information.

 

Important UK Royal Mail Postage Disclaimer 

Please note, we are not responsible for your order once it has been handed over to Royal Mail or other carrier – a certificate of posting is produced to assure you that the order was handed over to Royal Mail or other carrier.

 

Note: Please be reminded that due to lighting effects and monitor's brightness/contrast settings etc, the colour tone of the website photos and the actual items may be slightly different.


Home
Contact Us
Frequently Asked Questions
Delivery and P&P
Help with Ordering


© 1998-2021 Kallistra Ltd | Company Registration No: 3598456 London | Home | Terms and Conditions | Privacy Policy | Contact