Terms and Conditions 

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Kallistra Ltd's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Kallistra Ltd' or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interupted, dammaged or impaired in any way
  • You understand that you and not Kallistra are responsible for all electronic communications and content sent from your computer to Kallistra.
  • You must not use the website for fraudulent purposes, or in connection with a criminal offence or other unlawful activity.
  • You must not use the website to use or reuse any material that is illegal, offencive, abusive, indecent, deflamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties, or objectionable, or which consists of or contains software viruses, chain letters, mass mailings or any "spam".
  • You must not use the website to cause annoyance, inconvenience or needless anxiety.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.


Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Kallistra Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Kallistra Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Kallistra Ltd. takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


Terms of Business

Our Commitment

Kallistra is committed to supplying high qualitywargame products. In accordance with the established custom of the trade.

We will endeavour only to have products on our web site that are in stock and available for ordering. Products that are unavailable will be listed as such and will not be selectable.

Your contract will be with Kallistra Ltd, Company Registration:3598546 England.

Despatch of the product by Kallistra Ltd constitutes the acceptance and commencement of our contract to supply.

Distance Selling Regulations

In accordance with the Distance Selling Regulations, you have the right to cancel your order at any time up to 7 working days after receipt. If you wish to cancel an order please contact our customer services within 7 working days after receipt. You must take reasonable care of the goods whilst in your possession and they must be returned to us, promptly, at your cost. We can arrange collection of larger items, but you will be charged for this service at cost. We reserve the right to cancel any order.


We accept Visa and MasterCard credit/debit cards and Paypal for online orders. Please note that your account will be debited on receipt of order at Kallistra Ltd. If you wish to pay by cheque you will need to post your order to us.

If your card issuer or bank refuses to authorise payment to us, we will contact you for further instructions. We will not be liable for any resulting delay or non-delivery.

Refunds are only payable to the purchaser of the goods. The refund will be issued to the original account/card you have paid previously. The original shipping fee and any insurance are non-refundable.

Online vouchers and order codes are personal to each individual and any inappropriate use is fraud. Kallistra Ltd reserves the right to cancel any vouchers or order codes at any time.

Vouchers can be redeemed over the telephone and online.

***Please note that Vouchers cannot be used as a payment method for the purchase of more Gift Vouchers, in full or in part.***


Online prices reflect the very latest price points for all products. However, Kallistra reserves the right to change prices at any time.

If, in error, a product(s) has been priced inaccurately, either at unit level or through the activation of a promotion in the shopping basket, we will not be liable to supply that item(s) to you at the inaccurate price, provided that we notify you before we have despatched the product. In such circumstances, we will notify you of the correct price and ask you to confirm or decline your order for the item(s) in question.

Most orders are shipped within 5 working days of receipt of order. We make a charge for picking and processing orders (P&P). All such P&P charges are shown separately and added automatically to your shopping basket.

Please see our P&P information page for full information.

Customer Care

We strive to provide the best possible products and level of service we can, but we are all human and occasionally we may fall below our own high standards. Please contact our Customer Care if you do encounter problems, we are here to assist you.

Privacy Policy

The privacy policy sets out how Kallistra Ltd uses any personal information that we collect about you when you use our website. By resistering and or placing an order with kallistra you confrim that you have read and accepted the privacy policy - details can be found here

Contacting Us

You can ring us on 01623 844171 from 9am to 5pm, Monday to Friday or if there is no one to take your call, simply leave a message on our answer phone and we will get back to you. Alternatively to contact us by email, please click here. Your order or enquiry will be dealt with in a friendly and efficient manner.



Note: Please be reminded that due to lighting effects and monitor's brightness/contrast settings etc, the colour tone of the website photos and the actual items may be slightly different.

Contact Us
Frequently Asked Questions
Delivery and P&P
Help with Ordering

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